Support

If you are playing on PC:

Before contacting our support service, please make sure the drivers on your PC are up to date and update them if necessary. If you have technical questions regarding a product that have not been answered here, you can contact the astragon Entertainment support team at the following email address: helpdesk(at)astragon.de

Please send along with your email the following documents: DXDIAG.txt and MSINFO.txt.

If you are playing on consoles:

Before contacting our support service, please make sure the game is up to date and that you installed the latest patch, update if necessary. The console system should be up to date too. If you have technical questions regarding a product that have not been answered here, you can contact the astragon Entertainment support team at the following email address: helpdesk(at)astragon.de

Please send along with your email the following information: Which platform are you playing on (e.g. PS4 Pro, Xbox One X or Nintendo Switch), what kind of issue are you experiencing, how often does it happen?
 

If you are playing on mobile:

Before contacting our support service, please make sure the game is up to date and that you installed the latest patch, update if necessary. The mobile system should be up to date too. If you have technical questions regarding a product that have not been answered here, you can contact the astragon Entertainment support team at the following email address: helpdesk(at)astragon.de

Please send along with your email the following information: Which phone model are you playing on (e.g. iPhone 13, Samsung S20 or Google Pixel Tablet), what kind of issue are you experiencing, how often does it happen?